Terms & Conditions of Business Amanis Import & Export (WWW..Saltlamps-R-Us.Co.UK)
Please read terms and conditions before you order.
The placing of any orders with us either verbally, via email, by telephone, in writing, Online shop, by fax or via our website shall be deemed acceptance of these terms and conditions.
All prices are quoted exclusive of VAT (Value Added Tax) charged at 20%. V.A.T. Our V.A.T. registered No. is 772229 130 GB
Payment is due with order. Payment methods available are - Credit card, Debit Card, Bank Transfer and Cheque. Please make Cheques payable to "Amanis" eCheque payments takes 7-9 working days. (All Cheques are cleared before items are dispatched).
Please provide an address where someone can sign for the parcel or instructions to leave safe if out.
Please provide a daytime phone number for us to contact you regarding your order.
All orders are sent to PayPal address. If you require a specific address to ship the order to, please make sure that you enter this in the PayPal confirmation.
Make sure you provide a correct shipping address on your PayPal Account. We don't take any responsibility if the shipping address is outdated!
Orders are generally dispatche within 1-3 working days, however most orders leave same day or next day. Subject to availability
Any time or date for delivery of goods is an estimate only and given in good faith, we will make every endeavour to comply with delivery dates. We will not be liable for any late or non delivery or performance of all or any part of goods ordered.
All orders require a signature on delivery from the carrier. Failed deliveries - where no one is present to sign for goods will incur a £5 surcharge for each failed attempt to deliver. Any returned parcel to us will incur a £15 surcharge each parcel depends on post code. This is due to the handling and storage costs passed on to us from the carrier company. Please ensure that your delivery address has someone available between 9am - 6pm, Monday to Friday e.g. Work or Business, Neighbor, Friend or Relative, etc.
Shortages, breakages, damages must be notified in writing or email within 7 working days from receipt of goods. No claims shall be entered into unless written notification is received by us.
Out of stock items: If part of your order is out of stock we will deliver the available items and will send your remaining items as soon as possible, free of delivery charges.
To return your product, you should mail your product to Unit 6 Bowling Court Ind Est, Mary St, Bradford, BD4 8TT West Yorkshire, United Kingdom You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We reserve the right to change/update the products, prices and terms on the website at any time and without notice.
All goods remain the property of "Amanis" Salt Lamps R Us Co Uk until full payment is received.
All sizes, weights and colours quoted or illustrated on our website are approximate, if precise measurements are required please contact us for further information.
This contract is subject to English law and under the jurisdiction of English Courts
Privacy statement - We do not pass on any information to any third parties.
Please note this is a trade only site. We supply wholesale to the Natural gift trade.
We aim to dispatch all orders within 1-3 days from receipt of payment.
This may vary during busy periods. Please inquire for more accurate dispatch times.
All goods dispatched by carrier on a three day delivery service.
The carrier company will require a signature on delivery.
All deliveries in accordance with our terms and conditions.
All prices quoted are plus V.A.T
Order £50 Shipping Cost £8.50. Order over £50 Shipping Cost £7.50. Free Shipping Orders Over up to £175 +VAT or more Mainland UK.
Deliveries to Southern Ireland, Northern Ireland, Scottish Highlands, Channel Islands, plus extremities, all offshore, including the following postcodes: EH/PO/HS/PH/PA/KW/IV/AB/DD/FK/KA/KY/IM/GY/JE/ZE- Please enquire for delivery charges if delivery is required to any of the above postcodes plus extremities, all offshore and similar areas may cost more.
Please email for a quote. We ask you to bear in mind that because our lamps are natural products they can vary in size, weight, colour and availability. Our photographs are as accurate as possible but we can't guarantee that the items you buy will be identical to those shown. By ordering, you are confirming that you have read, understood and accepted.
Due to the nature of all crystals All sizes, shapes, weights and colours quoted or illustrated on our website are approximate or may vary.
None of our products have been tested on animals.
Fair Trade Policy: Our fair trade policy ensures that the people who make them are paid a fair price for their hard work and skill. We operate a fair trade policy that guarantees fair pay for the people who mine the crystals and craft the lamps, there is no exploitation and we do not allow the use of child labour.
Hundreds of Delighted Customers
Read their testimonials
A massive thank you to you and your team to get my order here. fantastic service.
Received my order yesterday. Need to check them all, but first few look lovely. Fantastic Christmas presents for a really reasonable price. Thank you.
Hi. My lamps have arrived today, 11.11.2015. All in excellent condition, very well packaged and arrived earlier than I expected. Only ordered on 6.11.2015 at night. Have had lamps from you before and very pleased. Many Thanks, will be ordering very soon. Can you send a picture of the rose Quartz lamp please as on the website if looks orange but I have had them and the amethyst ones and they were beautiful.
I am absolutely thrilled with my salt lamps. They are very beautiful and I was very impressed with your service. I've been recommending your site to lots of friends who like the lamps. They really are stunning and have made our new home feel lovely. Both my boys have them as nightlights. I hope you get some business from my recommendations, particularly after being so efficient about agreeing to replace the faulty fitting. I'm very impressed. Good customer service is not easily come by these days. Many thanks.
Hi. Many thanks for your swift response, parcel came today. Thanks again. It's a pleasure doing business with you. Kind regards.
Order arrived and I love it. Just back from Nottingham and found your store in shopping centre. Staff very nice as well. As shop now got computer salt lamp and many other gifts, was complaining you don't have store in Scotland near me. Maybe a good thing as I would spend spend spend! Love all your goods. Would still like you in Scotland. Many thanks
Dear Sir/Madam. I have to say your lamps are beautiful and that I am very pleased with them, but will be more thrilled when I get the electrics for the large lamp. Thank you for my order which arrived so quickly today. Unfortunately Item Number LD 697 Natural Salt Lamp Att/Wood Base 7-10kg £19:00 came with no electrical fittings only the wooden base and the rock salt arrived. I have telephoned you about this today and you confirmed that you would be sending it to me straight away. I look forward to it's swift delivery. Many thanks.
- "Hithere just to let you know I've just received my order ! Thank you so so much I am so happy with my order and will most defiantly be ordering from you again! Thanks so much for a fantastic fast service" !Many thanks
Hi. Thank you for the speedy delivery. Item was received on Tuesday. It is in very good condition and well packaged. Regards.
Hi there. As requested I am letting you know that my lovely lamp has arrived safely and is up and running! I have been very pleased with the prompt service and the lamp arrived beautifully packed. Thank you.
Hello. Thank you for delivering my order so promptly. It arrived the day after I ordered it, which is fantastic. Very pleased with the lamp and the tealight that was supplied free of charge is lovely. Thank you so much. I would definitely recommend you.
Hi. Just wanted to email and say how happy I am with my two salt lamps that I have just received from you. I ordered them three days ago and they were really well packed too!! Thank you again.
Just a quick message to thank Pasha for the excellent communications and customer service. As always we are delighted with the quality and packaging of your Himalayan products - A GRADE salt products and the box packaging really does make a difference when presenting the customer with their purchase. I have used lots of Himalayan wholesalers over the years, but none of them compare to the quality of your products or service. Many thanks again
Once again, prompt delivery, well packaged. A pleasure to do business with you. I, m sure it wont be too long before our next order. Thanks,
"Many thanks for the order, just have to congratulate you for the excellent packaging and the quality of the salt lamps that we have just received this week. Cheer's,
Just wanted to say thank you for sending me some amazing salt lamps they are lovely quality and good price. Packaged really well and I am so impressed by the next day delivery. Thank you
hello the order has arrived safe and sound. can you give any indication yet of when the Lamps will be delivered ? once again massively impressed with the customer service and fast turn around. 36hrs from the order going to you and it arriving at the shop. Thankyou :)
”I have been dealing in salt lamps for three years and came across this company earlier this year. I thought I would give them a try. The quality of goods superceeds anything I have bought and the speed on which my orders are delivered is fantastic. I would not hesitate to recommend anyone using this company. Also the customer service is second to none, what can I say, I ill not use anyone else for my supplies now”.
Hi Pasha “Thank you so much for dealing with me before. I’m very happy with my purchase, I will most definitely be recommending you to anyone I feel is suitable”. Kind regards
- Received goods without any problem,everything correct and on time,excellant service
Thank you for my parcel which arrived today safe and sound. I'm very impressed with your fast service and the way the items were all carefully wrapped. I love all the lamps and want to keep them all for myself but that kind of defeats the object! Thanks again. I shall definitely be ordering more soon! Please feel free to add above to your testimonials. I sometimes read testimonials and think they're all been written by staff members (!) but in your case, I know now that they haven't.
To all at Amanis. The salt lamps arrived today and they are fantastic. I couldn't believe how quickly they were delivered and how well packed they were. Terrific service. Thank you so much.
Hi Amanis. Thank you for a quick and efficient service. My order arrived after 2 days and all the lamps are of excellent quality and well packaged. I'm very happy with my purchase and am looking forward to doing business with you again in the near future. Kind regards.
Hi. I ordered these lamps on Monday afternoon and they arrived Wednesday morning! They give a lovely warm glow to the room. I'm really pleased with them. Thank you for excellent service!
Hello. Just to let you know that my order arrived safely at the weekend. The lamps are all beautiful and very individual and unique. I particularly like the rose quartz lamp which has a gorgeous pink glow and looks lovely in the bedroom. The traditional salt lamps look fab too. I have put the largest one in the lounge and it has a beautiful orange light. I also i have one in the office and in my therapy room where i do my Reiki treatments. It creates the perfect light and my clients all love it. I have kept the lamps on since they arrived and have noticed the air feels a lot fresher too! Thank you very much for providing these wonderful lamps and a great service. Will certainly recommend.
I wanted to thank you for the prompt delivery of my salt lamps. I phoned before I ordered them as I had a query and a very polite young man was able to answer my question in an efficient and friendly manner. I went ahead and ordered my lamps and a couple of days later they arrived safely. I am absolutely thrilled with them, they are beautiful, one is for a Xmas present and the other for myself. Thank you very much for your efficient service and I would like to wish you and your staff a happy holiday and a prosperous 2012.
Hi. Yet another very satisfied customer to add to your growing list! The fire bowl and salt lamps with wooden bases I ordered on Friday arrived today, Tuesday, in perfect order. I echo all the positive comments made by other customers. Assembly of the fire bowl and lamps couldn’t be easier and they are delightful. The soft, orange glow they emit is comforting, soothing and the perfect accompaniment to the gentle classical music I enjoy listening to in the evenings. The fire bowl is particularly attractive. As a long time practitioner and teacher of yoga I have long been aware of the healing properties of colours and the glow of these lamps is certainly calming and relaxing. The healing properties of salt for wounds and skin disorders is well-documented and has been known and applied for centuries. I only became aware, however, of the ability of these lamps to emit negative ions through the advice of a friend last week and I took immediate steps to obtain them and try them. I hope to be able to offer yet more positive comments about this aspect of the lamps after a trial period. In addition to finding very helpful information on your site, your lamps live up entirely to your descriptions and I found that you offer the widest range of lamps at competitive prices for both supply and delivery. I have no hesitation at all in offering an unreserved recommendation of your lamps to all who visit your site. Many thanks.
This was the first time I have ordered from Saltlamps-r-us and I am very satisfied with the service. I had to speak to them directly on the telephone and their manner was pleasant and professional. I ordered the salt lamp on the Monday and it arrived on the Tuesday, having been packaged well. Unfortunately the bulb was damaged, but after a brief discussion with them, they replaced it and offered an extra free bulb too, which was delivered the following day! I am extremely happy with the service and the quality of the saltlamp, which appears to have a basic wooden support as a base, which only adds to the authenticity of the product. I believe and hope that this has been made by the people of the Himalayas themselves. I certainly hope so as I prefer to support companies that provide ethical products, for example fair trade. I will most certainly recommend Saltlamps-r-us to my friends and colleagues and, as this is a present for my partner, I am sure she will do the same once opened on her birthday. A quality product provided with great customer service. What more could I ask for? Thank you for your care in providing this gift. I will certainly purchase from yourselves again!
Dear Pasha. Sorry for my late comments, however I just wanted to take a couple of minutes to thank you for your outstanding customer service over Christmas. After going on your web site, I realised I had missed the Christmas deadline for orders. However, thought I would email you anyway to see if there was any chance that you could push my order through in time for Christmas. You very kindly phoned me and said you would do your best. My order did in fact arrive in good time, however unfortunately the plug sockets for my 2 lamps were missing. Nevertheless, after phoning you and explaining the situation, you were able to put my mind at rest and saw to it that the missing items arrived at mine just a couple of days later. I have never written a testimonial before, however I was so impressed with your good efforts that I feel compelled to do so on this occasion. I should also mention that not only are your products of excellent quality, they are also excellent value too. I would have no hesitation in recommending you to others and shall definitely be buying off your site again. Please feel free to use my comments a testimonial. With kind regards.
Hi all! Thank you so much for everything. Fantastic as always. I ordered a shaped salt lamp this time as well as the natural shape and it is beautiful, as is all of my order. They certainly are one of natures precious gifts. All the work that goes into bringing these to our homes is very much appreciated. You do a great job! Kind regards and many thanks.
Hi all at SaltLamps-R-Us.com. Thank you very much for the extremely quick delivery. We ordered on Tuesday evening and received on Thursday. The items we received were absolutely stunning, so much so that we’ve kept one of the lamps that was going to be a gift! Thanks again for the superb products and services. You will here from us again soon.
Hi. I just want to confirm that i have now received my salt lamp and tea light holders. This is the second time i am ordering from yourselves and won't be my last. Even though we had a few hiccups with the second order, your prompt response, courteous help over the phone and sorting the problem out has been very satisfactory. No problem very happy and enjoying the lamps daily.
To all at Amanis. The salt lamps arrived today and they are fantastic. I couldn't believe how quickly they were delivered and how well packed they were. Terrific service. Thank you so much.
Hi Amanis. Thank you for a quick and efficient service. My order arrived after 2 days and all the lamps are of excellent quality and well packaged. I'm very happy with my purchase and am looking forward to doing business with you again in the near future.
Hi there. I just wanted to let you know I have received my salt lamp this morning. It really is a beautiful piece and has transformed the feel of my bedroom immediately! Thank you so much for a great product that arrived quickly and in mint condition. I couldn't be happier with your service! Am considering another one for my living room now! Please feel free to use my email as positive feedback for your website, but with hold my name if possible. Thanks. Kind regards.
Hi. Thank you for really good service. I received a salt lamp during two days from day I made order. I'm really happy with yours products.The salt lamp make really relaxing atmosphere in the room.
Dear sir/madam. My wife and I have now purchased four electric salt lamps from you, two for ourselves and two for my 90 year old mother who has just received her second in Bury, Lancashire. We have all felt the benefit of them. Thank you.
Pasha, again top quality salt lamps,excellent packaging with no damages. We emailed our order on the 20/12/17 late in the evening, and we were unpacking 40+ saltlamps on Fri 22/12/17 at 09:25. That's what I call service. Pleasure to do business with you again. Thank you.
Just a quick note to thank you for the wonderful products you supplied and the superfast delivery. We are so happy with the lamps and chunks, that we can only recommend yourselves to anyone and everyone. Regards.
I have just received my order. I can't believe how quickly I've had my rock candle holders. I only ordered on Sunday! They look fantastic in my living room. Congratulations on such fantastic customer services and I definitely have the customer satisfaction!
Hello there. I wanted to thank you for your kind help in sending a salt lamp to Northern Ireland. It has arrived safely and the young couple are delighted with it and also with the T-light holders too (that was very thoughtful of you). I don't think that they have seen anything like them before. I so appreciated your help and it has been a real pleasure doing business with you and I know that I will shop with you again. Kindest regards.
Ordered lamps late Wednesday night and received them Monday morning. They were well packaged. Great value for money. Lovely to look at and feel the benefit of them almost immediately. Very impressed with the service. Thank you.
Thank you for your excellent service. The salt lamp was ordered on Wednesday and was delivered on Friday. Unfortunately there was no one available to take delivery so was redelivered on Monday. Having unpacked and assembled the lamp i am thoroughly impressed with it and look forward to enjoying the benefits of it. Yours thankfully.
Dear Amanis. Just to let you know that the two lamps which we ordered yesterday arrived today, Next day delivery and in perfect order! Many thanks. We already have ours switched on in the bedroom hoping to begin to improve the atmosphere in which we sleep. The other will be travelling with me to Bury near Manchester where my 90 year old mother is waiting for me to install it for her. I have already tested it and it is working perfectly. Thanky you again
Excellent service and fantastic quality. They arrived much quicker than expected. I would use you again and recommend you! Thank you.
Hi. I have just received my lamps today and am delighted with them. Thank you so much. I will be placing another order in the next few weeks for presents for my family. Regards.
Dear Sir. Just a quick line to say thank you for my order. Stunning lamps as always, delivered promptly and well packaged. My customers love them. I would also like to say a big thank you for the Tealight holder you gave us as a free gift with our last order. It is much appreciated and looks wonderful in our lounge. Kind regards,
Thank you for prompt and correct delivery of my order. I was more than pleased with everything,-I guess thrilled would be the correct word. There is just one thing, could you please tell me the country of origin of these salt lamps? People I give them to are bound to ask me about that. Many thanks.
Hi. I can recommend you to any potential customers reading this. I ordered 2 LB 693 4–6kg Natural salt lamps yesterday at about 8.30 am. They arrived today at 10.45 am, a very good service. One of the lamps is salmon pink in colour and gives off a brighter but still soft glow than my other lamp that is more pinkie orange in colour. Both lamps look great and the cost, including tax & p+p, is very good. I have already recommended you to my son and hope he will make an order soon.
Hi Amanis. Thanks very much for the prompt delivery of my order. Ordered on bank holiday Sunday and delivered on Thursday morning before 10am. Considering that we weren't all back at work till the Tuesday, I make that delivered within 48 hours. All the products were well packed, and we found them great value for money. In so far as to say that I will be placing another order very soon, as our relatives also want to own these beautiful salt lamps. Thanks very much.